Communication is Key
Based on his experiences in the Bundeswehr, as a digitisation consultant and the mayor of Calw, Florian Kling has developed the following approaches to digital transformation:
- Do not pseudo-digitise to make a good impression
- Less hardware, no quick wins: only SaaS and online-based systems
- No special solutions: only standard off-the-shelf products
- Minimal strategy
- All involved parties must be on board
- The strategy must be communicated to all employees
- Townhall meetings for constant communication
- A code of conduct to ensure mutual respect among staff
- To Florian, this is the greatest challenge the digital transformation needs to overcome: ‘That we can't get away from all the paperwork.’
‘Transparency behind the scenes is very important to me. I discuss everything openly with the citizens and committees.’
Florian Kling, Mayor of Calw